Privacy Policy for Glass Fix Auto
Effective Date: May 24, 2026.
You trust us with your vehicle. You need to trust us with your data.
We wrote this privacy policy in plain English. Legal jargon hides the truth behind thick walls of text. We prefer clear communication. You bring us a cracked windshield. We tell you exactly what it costs to fix it. Your personal information deserves the exact same transparency.
Let us break down exactly what happens when you visit Glass Fix Auto. We collect specific data. We use it for specific reasons. We protect it aggressively.
The Information We Actually Collect
We collect two distinct types of data. Information you hand to us directly. Information your browser sends us automatically.
When you request a quote or ask a question through our contact form, you give us specific details. Your name. Your email address. Your phone number. The make, model, and year of your vehicle. We need these facts to do our job. We cannot diagnose a stress crack on a Honda Civic without knowing you drive one.
We do not scrape the web for your personal details. We do not buy lists from sketchy data brokers. You initiate the contact. We respond.
Your browser also sends us technical data. This includes your IP address, your browser type, and your operating system. It tells us what time you visited and which pages you viewed. This happens on every website you visit across the internet.
How We Use Your Details
We use your information to fix your auto glass problems. That is the primary goal.
If you submit a contact form, we use your email to reply. We use your phone number to call you about your appointment. We use your vehicle details to order the correct OEM glass from our suppliers. We process your payment information to complete the transaction.
We also use aggregated data to improve this website. This is where analytics come into play.
Cookies and Website Analytics
This website uses cookies. These are small text files placed on your device. They help the site function properly.
We use two types of cookies. Functional cookies remember your preferences. They stop the site from asking you the same questions twice. Analytics cookies count our visitors. They measure the load time of our images. They track how users navigate our menus.
We rely heavily on Google Analytics and Google Search Console. These tools show us the noise and the signal. They tell us which pages people read. They tell us which pages people ignore entirely.
We monitor this data to improve our content quality. If a thousand people visit our guide on rock chip repair and leave after three seconds, we have a problem. The data illuminates our blind spots. It forces us to write better, more accurate repair guides. We track general user behavior to make the site faster and more useful. We do not track you individually across the internet.
You can disable cookies in your browser settings. The site will still work. You will just see a slightly different version of it.
Who Else Sees Your Data
We keep our circle small. We share your information only with the essential services that keep Glass Fix Auto running.
Our secure web host sees the traffic. Google processes the anonymized analytics. Our email provider routes your contact form submissions. We use a secure customer management system to schedule our daily repairs.
We never sell your personal information. We refuse to rent your email address to third-party marketers. Your inbox has enough junk in it already.
We will share data if the law requires it. If a judge hands us a subpoena, we comply. We do not hide data from legal authorities.
Data Retention Timelines
We do not hoard your data forever. We keep it only as long as necessary.
We keep your quote request data for six months. If you do not book a repair, we purge the file. We keep completed repair invoices for seven years. The IRS requires this for tax purposes. We have no choice in that matter.
Analytics data ages out automatically. Google deletes our user-level data after 14 months. We do not maintain permanent archives of your browsing habits.
Your Control Over Your Data
You own your personal information. You retain total control over it at all times.
You have specific rights regarding the data we hold. You want to know exactly what we have on file. We will export a plain text document and send it to you. You notice we spelled your name wrong. We will fix it immediately. You decide you want nothing to do with us. We will wipe your record from our active database.
Send an email to [email protected] to exercise these rights. We handle these requests directly. We do not use automated bots. A real person reads your email. We process access and deletion requests within 48 hours.
Data Security Realities
Data breaches cause massive friction. They ruin reputations overnight. We built our security protocol to prevent this.
We secure our website with standard SSL encryption. We update our server software regularly. We restrict administrative access to our core team. We enforce two-factor authentication for all staff members. We treat your data with the same care we use when handling a fragile pane of acoustic windshield glass.
No system is flawless. The internet carries inherent risks. We cannot guarantee absolute perfection. We can guarantee we take every reasonable precaution to prevent unauthorized access.
Children and Privacy
We repair cars. We do not market to children. We do not knowingly collect data from anyone under the age of 18.
If a minor submits a form, we delete it the moment we realize the error. Parents can contact us directly to ensure we remove any accidental submissions.
Links to Other Websites
We occasionally link to external resources. We link to glass manufacturers. We link to safety testing organizations. We link to local automotive partners.
We do not control those websites. We do not write their privacy policies. Once you click a link and leave Glass Fix Auto, our rules no longer apply. Read their policies before handing over your email address or credit card number.
Changes to This Policy
The digital world changes fast. We update this policy when necessary to reflect new realities.
If we change our analytics provider, we will update this page. If privacy laws shift, we will adapt our practices. We post the updated policy right here. We change the effective date at the top of the page. We do not send out mass emails for minor typographical fixes.
Check this page periodically. You will always find our current data practices listed here in plain English.
Contact Our Team
Questions about this policy require clear answers.
If you have concerns about your data, reach out to us. Email us at [email protected]. Call our main shop line during business hours. We answer emails within one business day. We answer the phone immediately.
We built Glass Fix Auto on trust. We intend to keep yours.